Privacy Policy

Last updated: 7-7-26

Sian Writes Copy ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you visit our website or use our services, how we use it, and what rights you have over it.

We are the data controller for the personal data described in this policy.

Who we are

If you have any questions about this policy or how we handle your data, please email us at the address above.

What personal data we collect

We collect the following types of personal data:

Contact form submissions When you use our contact form, we collect your name, email address, and any other information you choose to include in your message.

Purchases When you buy our services, we collect the information needed to process your order, such as your name, email address, billing address, and details of the service purchased. Payment card details are collected and processed directly by our payment processors (see below) — we do not store your full card details ourselves.

Newsletter sign-ups If you subscribe to our newsletter, we collect your email address (and name, if provided) via Mailchimp.

Website usage data We use Google Analytics to collect information about how visitors use our site, such as pages visited, time spent on the site, and general location (country/city level, derived from IP address). This data is aggregated and does not directly identify you.

How we use your data

We use your personal data to:

  • Respond to enquiries made through our contact form

  • Process and fulfill orders for our services

  • Send you our newsletter, if you've subscribed (you can unsubscribe at any time)

  • Understand how people use our website, so we can improve it

  • Meet our legal and accounting obligations

Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

  • Contract — to process your order and deliver the service you've purchased

  • Consent — for newsletter sign-ups and non-essential cookies (you can withdraw consent at any time)

  • Legitimate interests — to respond to contact form enquiries and to understand website usage through analytics

  • Legal obligation — to keep financial records as required by law

Cookies

Our website may use cookies, including:

  • Essential cookies — needed for the website and checkout to function

  • Analytics cookies — Google Analytics, to understand site usage

  • Payment processor cookies — set by Stripe/PayPal during checkout

Where cookies are not strictly necessary for the site to function, we will ask for your consent via a cookie banner before they are set. You can manage or withdraw your consent at any time through your browser settings or our cookie preferences tool.

[If you haven't set up a cookie consent banner yet, you'll need one before this section is fully accurate — happy to help you find a simple solution if useful.]

Third parties we share data with

We share personal data with the following third parties, who process it on our behalf:

Third party PurposeData shared

Stripe / PayPal Payment processing Name, email, billing details, payment information

Mailchimp Email newsletter Name, email address

Google Analytics Website analytics Usage data, approximate location (via IP)

These providers may process data outside the UK/EEA. Where they do, they are required to provide appropriate safeguards (such as Standard Contractual Clauses) to protect your data. You can review their own privacy policies for more detail:

We do not sell your personal data to anyone.

International visitors

Our services are aimed primarily at customers in the UK, but our website can be accessed from anywhere. If you are visiting or purchasing from outside the UK, your data may be transferred to and processed in the UK, and by the third parties listed above, which may be located in other countries (including the US).

How long we keep your data

We keep personal data only as long as necessary for the purposes it was collected:

  • Contact form enquiries: deleted or archived after 6 months if no further action is taken

  • Order and payment records: kept for as long as required by UK tax law (currently 6 years)

  • Newsletter subscribers: kept until you unsubscribe

  • Analytics data: retained by Google Analytics according to its own retention settings

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Ask us to correct inaccurate data

  • Ask us to delete your data ("right to be forgotten")

  • Object to or restrict how we use your data

  • Request a copy of your data in a portable format

  • Withdraw consent at any time, where we rely on consent

To exercise any of these rights, email us at sianwritescopy@gmail.com. We'll respond within one month.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled: ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Contact us

If you have questions about this policy or how your data is handled, please contact:

Sian Writes Copy Email: sianwritescopy@gmail.com